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069 250025 montecarinfo@gmail.com 07:00–22:00
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Montecar

Refund Policy

Cancelling a booking

  • Cancellation more than 48 hours before the agreed pickup time: 100% of the amount paid is refunded.
  • Cancellation less than 48 hours before the agreed pickup time: the amount paid is retained, unless the Service Provider explicitly approves otherwise.
  • No-show at the agreed time and location, or failure to present a valid driving licence, identity document and payment card at pickup: no refund, and the booking is considered cancelled.
  • Early return of the vehicle: the unused days are not refunded.

Cancellations are made by e-mail to montecarinfo@gmail.com or by phone at 069 250025, quoting the booking reference.

Complaints

A customer may file a complaint about the service within 14 days of the end of the rental (or of the agreed pickup date) by e-mail to montecarinfo@gmail.com or by phone at 069 250025. The Service Provider responds within 8 days of receiving the complaint, with an explanation and information on further handling.

Refunds for card payments

In the event of a refund to a customer who previously paid by payment card, in part or in full, and regardless of the reason for the refund, the refund is made exclusively to the same Visa, Maestro® or Mastercard® card used for the payment. This means that, at our request, the bank refunds the amount to the cardholder's account.

  • Refunds are made only to the same card used for the payment, in accordance with the rules of the bank and the card associations.
  • The refund period is generally 5 to 14 business days, depending on the card-issuing bank and the technical procedures of the payment system.
  • The Service Provider is not liable for refund delays caused by banks, the payment service provider or the card associations.

Security deposit

The refundable security deposit is released after the vehicle is returned in the condition in which it was handed over. A deposit taken by card is returned to the same card; a deposit taken in cash is returned in cash at return. Amounts withheld for damage, fines, tolls, missing fuel or late return are itemised to the customer.

Non-refundable circumstances

  • cancellation less than 48 hours before pickup (unless explicitly approved),
  • customer no-show, or pickup refused because the driver's documents or card were not presented,
  • early return or a rental already performed in accordance with the booking.