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069 250025 montecarinfo@gmail.com 07:00–22:00
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Montecar

Terms of Service

1. General provisions

These Terms govern the rights and obligations between MW Company d.o.o. Cetinje, with its seat at Bulevar Crnogorskih Junaka bb, Zgrada Košute, Cetinje, Montenegro, Tax ID (PIB) 03237443, registration number 5-0870886/005 (the "Service Provider"), and the person renting a vehicle (the "Customer").

By using this website and completing a booking, the Customer confirms that they have read and fully accept these Terms, the Refund Policy and the Privacy Policy.

2. Scope of service

The Service Provider rents passenger vehicles without a driver for the period, at the pickup and return locations and under the conditions selected during booking. Vehicle delivery to and collection from an address, additional equipment (child seats, GPS and similar) and an additional driver are extras offered at the prices shown during booking.

3. Booking process and confirmation

The Customer selects the pickup and return dates, times and locations, chooses a vehicle and any extras, enters the driver details and accepts these Terms. The review page shows the rental price, the extras, the refundable security deposit and the total amount before the booking is confirmed.

After a successful booking the Customer receives a confirmation with the booking reference at the e-mail address provided. A booking paid by card is confirmed when the payment is approved. A booking to be paid at pickup is confirmed by the Service Provider by e-mail.

The minimum rental period is 3 days. The driver must be at least 21 years old and hold a valid driving licence for at least two years. A driving licence, an identity document and a payment card in the driver's name are presented at pickup.

4. Payment method

Payments on our online point of sale can be made with Visa, Mastercard® and Maestro® payment cards enabled for online payment. Card payments are processed in cooperation with Monri Payments (Payment Service Provider) in a secure and certified manner through the Monri WebPay Payment Gateway, by simply entering the card details.

  • Card payment is made in the currency shown on the website (EUR). The amount charged is the amount shown on the payment page: either the full rental price or the advance stated there, with the remainder paid at pickup.
  • All payments are processed through the secure system of the bank and the payment service provider. The Service Provider has no access to the Customer's card data and does not store it.
  • If the payment fails (declined card, technical error), the booking is not confirmed until a new payment is made or another payment method is agreed.
  • Where offered, the Customer may instead pay at pickup in cash or by card.

For more on payment security see the Payment security page.

5. Prices, deposit and fuel

All prices are expressed in euro (EUR), VAT included, and are clearly shown during booking. The price covers the rental of the selected vehicle for the selected period with unlimited mileage, basic insurance and the extras chosen.

A refundable security deposit, in the amount shown for the vehicle, is taken at pickup (or online where the booking page says so) and released after the vehicle is returned in the condition in which it was handed over. Damage, fines, tolls, missing fuel, cleaning beyond normal use and late return are charged against the deposit or invoiced separately.

The vehicle is handed over with a full tank and is returned with a full tank. Missing fuel is charged at the current price plus a refuelling fee.

6. Cancellation and refund

Cancellation, complaint and refund conditions, including refunds made exclusively to the same card used for payment, are detailed on the Cancellation & Refund Policy page. In short: cancellation more than 48 hours before pickup, full refund of the amount paid; less than 48 hours or no-show, the amount paid is retained, unless the Service Provider explicitly approves otherwise.

7. Changes to a booking

The Customer may request changes to a booking (dates, locations, vehicle, extras) no later than 48 hours before pickup, by e-mail or phone. A change depends on availability and may affect the price, of which the Customer is informed in advance and must confirm.

8. Use of the vehicle and liability

The vehicle may be driven only by the drivers named in the rental agreement, on public roads, in Montenegro and in the countries agreed at pickup. It may not be used for towing, racing, driving under the influence of alcohol or drugs, or carrying more persons or load than it is registered for.

The Customer is liable for damage caused by breach of these Terms or of the rental agreement, for traffic fines and tolls incurred during the rental, and for loss of keys and documents. The Service Provider is not liable for delays caused by force majeure, road closures, border procedures or acts of third parties beyond its control, nor for items left in the vehicle.

9. Data protection

The Service Provider processes personal data in accordance with the Montenegrin Personal Data Protection Act and the GDPR. Details on the data collected, the purpose of processing, the Customer's rights and cookies are available on the Privacy Policy page.

10. Changes to the Terms

The Service Provider reserves the right to amend these Terms. Changes take effect on the day of publication on this website and apply to bookings made after that date.

11. Currency conversion statement

All payments will be effected in EUR. The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations.

12. Contact and company information

MW Company d.o.o. Cetinje
Bulevar Crnogorskih Junaka bb, Zgrada Košute, Cetinje, Montenegro
Tax ID (PIB): 03237443
Registration number: 5-0870886/005
Phone: 069 250025
E-mail: montecarinfo@gmail.com